Privacy Policy

Imperion Health LTD (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy.

This policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy applies to www.imperionhealth.com (including all associated subdomains), owned and operated by Imperion Health LTD, a company registered in England under Company Number 15791259.

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Imperion Health LTD is the Data Controller.

Some subdomains may be hosted on third-party platforms (such as CRM systems, checkout portals, or course hosting providers). In these cases, their own privacy policies will also apply in relation to how they process your data on our behalf.

However, this Privacy Policy governs how Imperion Health LTD collects, uses, stores, and shares your personal data once we receive it.

Contact Email: [email protected]

1. Purpose

This Privacy Policy outlines:

• What personal data we collect
• How we use, store, and share your data
• Your legal rights
• How cookies and trackers are used
• Our legal bases for data processing
• How to contact us about your data

It applies in addition to our Website Terms & Conditions and any relevant service agreements.

2. What Data We Collect

We may collect the following types of personal data:

A. Identity & Contact Data

• Full name, email address, phone number
• Billing or delivery address
• Payment details (via third-party processors)

B. Technical & Usage Data

• IP address, browser type, time zone, device identifiers
• Pages visited, links clicked, time on site
• Referring URLs and page interaction data

C. Special Category Data (Health & Wellness)

• Information you voluntarily provide related to your physical health, mental wellbeing, or nutritional needs
• Typically collected through forms, assessments, or consultations
• Only collected with your explicit consent

D. Marketing & Tracking Data

• Marketing preferences
• Cookie identifiers and pixels (e.g., Meta, Google Analytics)

3. How We Collect Data

We collect data through:

• Direct Interactions: Forms, emails, quizzes, health consultations, service sign-ups
• Automated Technologies: Cookies, analytics tools, tracking pixels
• Third-Party Services: CRM systems (e.g., GoHighLevel), payment processors (e.g., Stripe), email tools (e.g., Mailgun), podcast players (e.g., Transistor.fm)

Sensitive data is collected only when voluntarily submitted and processed solely for coaching, education, or health optimisation purposes.

4. How We Use Your Data

We use personal data to:

• Deliver coaching, consultation, or educational services
• Respond to enquiries and support requests
• Send service-related and marketing communications (if opted in)
• Manage payments and digital product delivery
• Track user interaction and improve website performance
• Maintain legal records and comply with obligations

Special category health data is used solely for the purposes agreed to (e.g. protocol tailoring) and never for automated decision-making.

5. Legal Basis for Processing

We rely on the following legal bases:

• Consent: For marketing emails, cookies, and health data
• Contract: To fulfil your service or product purchase
• Legal obligation: To comply with tax or regulatory laws
• Legitimate interests: For analytics, security, and business improvement (provided your rights do not override)

For Special Category Data (e.g., health information), we rely on Article 9(2)(a), explicit consent under the UK GDPR.

6. Marketing Communications

You will only receive marketing emails or offers if you have explicitly opted in.

You can unsubscribe:

• Via the “Unsubscribe” link in any marketing email
• By contacting [email protected]

Your preferences can be updated at any time.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience.

Upon your first visit, a cookie banner will give you options to:

• Accept all cookies
• Decline non-essential cookies
• Customise preferences

Types of Cookies Used:

• Essential Cookies: Required for core website functionality
• Analytics Cookies: Help us measure traffic and behaviour (e.g., Google Analytics)
• Marketing Cookies: Tailor ads based on your behaviour (e.g., Meta Pixel)

You can manage cookies at the browser level or clear stored cookies manually.

8. Sharing Your Data

We do not sell your data. We only share it with trusted third parties where necessary:

All vendors are required to maintain confidentiality and comply with applicable data protection regulations.

9. International Data Transfers

Some services (e.g., email platforms, analytics) may process data outside the UK/EEA.

We ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• UK International Data Transfer Agreements (IDTAs)
• Approved Adequacy Decisions

10. Data Retention

We retain your data only as long as necessary for:

• Delivering services
• Complying with legal obligations
• Resolving disputes or enforcing contracts

Health-related or sensitive data is deleted upon your request or after a period of inactivity unless legally required to retain it.

We conduct regular data access audits and securely store or anonymise data as appropriate.

11. Data Security

We are committed to protecting your information.

Security measures include:

• SSL encryption for data transmission
• Secure, HIPAA-compliant data storage platforms
• Restricted internal access based on role
• Encrypted databases for special category data
• Regular audit logs and access controls

Only authorised personnel can access sensitive data.

12. Your Rights

Under the UK GDPR, you have the right to:

• Access: Ask for copies of your data
• Rectification: Request corrections to inaccurate information
• Erasure: Ask us to delete your data (“Right to be Forgotten”)
• Restriction: Request limited use of your data
• Portability: Receive your data in a structured format
• Objection: Opt-out of certain types of processing
• Withdraw Consent: At any time, without affecting prior lawful use

To exercise your rights, email: [email protected]

You also have the right to complain to the ICO at: www.ico.org.uk

13. Do Not Track (DNT)

We honour DNT browser settings. If enabled, non-essential cookies and trackers will be automatically blocked.

14. Embedded Content & External Links

Our site may include embedded content (e.g., podcast players, videos) or external links.

We do not control external websites and encourage you to review their privacy policies separately.

15. Where This Policy Appears

This Privacy Policy is accessible via:

• The footer of every website page
• All checkout forms and service sign-ups
• All email opt-in forms and disclaimers
• Client onboarding documents

16. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page with the updated effective date.

If material changes are made, we will notify you via email or a website notification, where appropriate.

17. Contact Information

Imperion Health LTD
Registered in England, Company No. 15791259

Email: [email protected]
Website: www.imperionhealth.com